Arena Support
Explore our knowledge base for help using your apps and themes.

What is Covered by Our Arena Support Services

Topics covered under our priority technical support include (but are not limited to):
  • Priority 12 hours answer time (faster during our work hours: 10:00 – 18:00 UTC+2).
  • Guidance for theme features, options and functionality.
  • Advice on how to configure theme options to obtain a particular result.
  • Test and identify possible reported bugs in the theme and (where possible) provide a temporary solution until the possible issue is corrected in the theme.
  • Verify compatibility conflicts with third party plugins and provide (where possible) a temporary solution until the issue is corrected in the theme.
  • Advice on plugins for specific functionality.
  • Simple (up to 10 lines of code) styling tweaks.
  • Simple (up to 10 lines of code in up to 3 files) functionality tweaks.
  • Simple (several lines of code) page templates.
  • Support via chat.
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What is not Covered by Our Arena Support Services

Our technical support is not a customization service. As a result, technical support does not cover:
  • Customizing the theme to fit your design or functionality specifications.
  • Customizing the theme to compensate or correct for issues created by a third party extension, hosting limits or old WordPress versions.
  • Writing custom child themes, plugins or code.
  • Adding new theme functionality, options or controls for a particular site.
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Key Benefits of Hire
Arena Shopify Expert

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  • Scalable Shopify designers & developers team.
  • Flexible hiring models.
  • Source code approval.
  • Strict NDA conditions.
  • 24*7 Tech support.
  • Full control over the team.
  • Comprehensive reporting.
  • Fast ream rcaling
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